Learn
Plain explanations of how observing works, written for people new to it.
These articles explain what happens between choosing a target and getting an image back, without assuming you already know the vocabulary. They are written to be read by a curious twelve-year-old and still be useful to their teacher.
What happens when you book a telescope
From choosing a target to files landing in your account: the whole sequence, step by step.
Why clouds cancel your booking, and what happens next
Weather is the one thing no telescope can work around. Here is how we handle it fairly.
Reading your first astronomical image
What all those files are for, why the raw frames look disappointing, and what stacking actually does.